# Dr Fridawaty Rivai, SKM.,M. Kes

URL kanonis: https://discover.unhas.ac.id/researchers/fridawaty-rivai
Afiliasi: Faculty of Public Health, Universitas Hasanuddin

## Identifier
- ORCID: https://orcid.org/0000-0002-7336-7001
- Scopus Author ID: 57203964569

## Metrik Kinerja
- h-index: 5
- h5-index: 4
- Total citations: 130
- Total publications: 59

## Publikasi Paling Banyak Dikutip
1. The relationship between service quality, culture similarity to satisfaction and loyalty of medical (dental) tourism (2020) · Systematic Reviews in Pharmacy — 14 citations · https://doi.org/10.31838/srp.2020.12.4
2. The relationship between service quality perceptions and the level of hospital accreditation (2021) · Gaceta Sanitaria — 11 citations · https://doi.org/10.1016/j.gaceta.2021.10.009
3. The Relations of Service Quality and Patients’ Satisfaction in Inpatient Installation of Ibnu Sina Hospital (2020) · Media Kesehatan Masyarakat Indonesia — 11 citations · https://doi.org/10.30597/mkmi.v16i1.9068
4. Effect of Quality of Dental Health Services to Patient Satisfaction in Indonesia 2019: Importance-Performance Analysis (2023) · Pesquisa Brasileira Em Odontopediatria E Clinica Integrada — 9 citations · https://doi.org/10.1590/pboci.2023.031
5. Religius character in improving primary health services quality in South Sulawesi (2019) · Indian Journal of Public Health Research and Development — 6 citations · https://doi.org/10.5958/0976-5506.2019.03037.7
6. Dental tourism: New strategies for the health care in Indonesia (2020) · International Journal of Scientific and Technology Research — 5 citations
7. Relationship between information access, service quality, costs saving, cultural similarity and supporting service towards medical (dental) tourism patients’ satisfaction (2021) · Journal of Dentomaxillofacial Science — 5 citations · https://doi.org/10.15562/jdmfs.v6i1.1106
8. Effect of patient centered care application on inpatient outcomes in rskdia pertiwi and rsia ananda (Woman and child hospitals) (2020) · Open Access Macedonian Journal of Medical Sciences — 5 citations · https://doi.org/10.3889/oamjms.2020.5217
9. The Influence of Job Satisfaction and Organizational Commitment on Nurse Performance with Work Motivation as a Mediating Factor at I Lagaligo East Luwu Hospital In 2022 (2023) · Pharmacognosy Journal — 5 citations · https://doi.org/10.5530/pj.2023.15.47
10. The relationship between organizing and leadership style and the quality improvement of primary healthcare services (2020) · Enfermeria Clinica — 5 citations · https://doi.org/10.1016/j.enfcli.2019.10.036

## Publikasi Terbaru
- Influence of Patient Conditions and Health Service Providers on Indonesian Patients’ Experience (2026) · Health Education and Health Promotion · https://discover.unhas.ac.id/publications/pub_scopus_105040135486
- Readiness and Capacity of Dental Hospitals for Implementing Green Dentistry and Sustainable Supply Chain Practices: A Qualitative Study in Makassar, Indonesia (2026) · Ianna Journal of Interdisciplinary Studies · https://discover.unhas.ac.id/publications/readiness-and-capacity-of-dental-hospitals-for-implementing-green-dentistry-and
- Clinical Pathway Implementation and Hospital Outcomes Among Bronchopneumonia Patients Under the JKN System in Indonesia (2026) · Media Publikasi Promosi Kesehatan Indonesia · https://discover.unhas.ac.id/publications/pub_scopus_105048968220
- The Effect of Noise, Work Stress, Nutritional Status and Working Period on Work Productivity Through Work Fatigue at PT Semen Bosowa Maros (2026) · International Research Journal of Multidisciplinary Scope · https://discover.unhas.ac.id/publications/pub_scopus_105046041735
- Revealing Indonesian healthcare professionals' well-being in public hospital setting: A quantitative study (2026) · Bio Web of Conferences · https://discover.unhas.ac.id/publications/pub_scopus_105032673139
- Analysis of the Hospital Preparedness Index in Responding to Disasters Based on the Hospital Safety Index and Its Influencing Factors at RSUD Haji Makassar (2026) · Gaceta Medica De Caracas · https://discover.unhas.ac.id/publications/pub_scopus_105033902490
- Green supply chain management in healthcare: A comprehensive bibliometric analysis of trends and future directions (2025) · Ecological Engineering and Environmental Technology · https://discover.unhas.ac.id/publications/green-supply-chain-management-in-healthcare-a-comprehensive-bibliometric-analysi
- Value Innovation in Hospital: A Systematic Review (2025) · Universal Journal of Public Health · https://discover.unhas.ac.id/publications/value-innovation-in-hospital-a-systematic-review
- Assessment of Strategic Healthcare Development Using Importance-Performance Analysis: A Multicenter Study of Three Sharia Hospitals in Indonesia (2025) · Health Leadership and Quality of Life · https://discover.unhas.ac.id/publications/assessment-of-strategic-healthcare-development-using-importance-performance-anal
- Exploring health workers’ perspectives on factors affecting patient experience in emergency caesarean section response time: a qualitative study in hospitals in Makassar City, Indonesia (2025) · BMC Health Services Research · https://discover.unhas.ac.id/publications/exploring-health-workers-perspectives-on-factors-affecting-patient-experience-in
- Patient Safety and Nursing Information Systems: Exploratory Study on Health Informatics-Based Multidisciplinary Reporting, Education, and Collaboration (2025) · Health Leadership and Quality of Life · https://discover.unhas.ac.id/publications/patient-safety-and-nursing-information-systems-exploratory-study-on-health-infor
- A Strategy to Improve Patient Stagnation in the Emergency Department of Dr. Wahidin Sudirohusodo General Hospital Using Lean Hospital (2025) · Gaceta Medica De Caracas · https://discover.unhas.ac.id/publications/a-strategy-to-improve-patient-stagnation-in-the-emergency-department-of-dr-wahid
- Developing a high reliability organization framework for the Indonesian hospitals: a mixed-methods study through the systematic review and confirmatory factor analysis (2025) · Economic Annals Xxi · https://discover.unhas.ac.id/publications/pub_scopus_105040056778
- AN ANALYSIS OF SERVICE EXPERIENCE AND PERCEIVED VALUE INFLUENCE ON PATIENT’S SATISIFICATION AT REGIONAL PUBLIC HOSPITALS IN SOUTH SULAWESI PROVINCE (2024) · Asia Pacific Journal of Health Management · https://discover.unhas.ac.id/publications/an-analysis-of-service-experience-and-perceived-value-influence-on-patients-sati
- THE IMPACT OF MARKETING MIX AND PATIENT EXPERIENCE ON PUBLIC PATIENT LOYALTY IN HOSPITALS: SATISFACTION AS AN INTERVENING VARIABLE (2024) · Asia Pacific Journal of Health Management · https://discover.unhas.ac.id/publications/the-impact-of-marketing-mix-and-patient-experience-on-public-patient-loyalty-in

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