# The mediating effect of service quality and organizational commitment on the effect of management process alignment on higher education performance in Makassar, Indonesia
> Sumardi S.

URL kanonis: https://discover.unhas.ac.id/publications/the-mediating-effect-of-service-quality-and-organizational-commitment-on-the-eff
Jurnal / Konferensi: Journal of Organizational Change Management
Tahun terbit: 2018
DOI: https://doi.org/10.1108/JOCM-11-2016-0247
Kuartil SJR: Q2
Citations: 60

## Authors
- Sumardi S.

## Abstract
Purpose The purpose of this paper is to analyze the relationship between management process alignment, service quality, organizational commitment and high educational performance. Design/methodology/approach The population of this study was all higher education institutions which provide undergraduate program and operate in Makassar. This study included a total sample of 312 respondents. Findings There is significant effects of mediation variables of service quality (M1) and organizational commitment (M2) on the relationship between management process alignment ( X ) and high educational performance ( Y ) in Makassar, Indonesia. Research limitations/implications For this study, cross-sectional data are used considering only one point of time due to which it is harder to see developments. There is a diversity of the characteristics of respondents, especially in terms of age, education, and status, so there is a possibility of a different perception of the content of the questionnaire that affected the selected answer. Originality/value This study considered the significant effects of mediation variables of service quality (M1) and organizational commitment on the relationship between management process alignment ( X ) and high educational performance. Previously, no research has been undertaken to examine the relationship between the location of the study and higher education institutions in the context of Makassar, Indonesia.

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Sumber: Discover Unhas — RIMS Universitas Hasanuddin.
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