The Influence of Effective Nurse Communication Application on Patient Satisfaction: A Literature Review

Abstract

Nurses have an important role in the delivery of health care and strengthening the health system.Nurses act as protectors, advocates, and communicators for the community.Therefore, skills in communication are needed for nurses and other health care teams to support more optimal health services.1 Communication is very important in improving patient recovery.2 Communication is the process of exchanging information between individuals by sending and receiving it through speech, writing, or other media. 1 Improved communication within the healthcare team has an important role in the quality of patient care and increased patient satisfaction.Conversely, failure in communication can result in patient harm and negative health outcomes.2 As a health care team, nurses will communicate a lot, both to patients and their families, with various educational, cultural, and social backgrounds that require nurses to be able to communicate effectively, attentively, and professionally.There are three principles in communicating: the sender, a clear message, and the recipient.1 Communication can be done in two ways, namely verbally and non-verbally.Verbal communication is communication using words that are spoken directly.whereas non-verbal communication is communication that is carried out using body language, which consists of accents, body contact, gaze direction, facial movements and gestures, physical appearance, attitude, and closeness.

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