The Influence of Effective Nurse Communication Application on Patient Satisfaction: A Literature Review

Abstract

Communication is an important element for building trust and comfort in nursing, and it is the foundation of the nurse-patient relationship. The purpose of this study is to find out how effective communication influences nurses' perceptions of patient satisfaction. A recent literature review was conducted using the Pubmed, Wiley Online, and Science Direct electronic databases. The review method uses the terms and expressions of the keywords "effective communication," "nurse," and "patient satisfaction." Based on the screening results for inclusion and exclusion criteria, a literature search turned up 10 studies. Effective communication provided by nurses greatly affects patient satisfaction; the better effective communication is carried out, the greater the patient satisfaction will be. With patient satisfaction, nurse communication can improve service by creating good cooperative relationships and fostering trust so as to improve patient recovery. Not only with patients, but effective communication must also be carried out with colleagues and other professions by applying several methods such as ISBAR, PCC, and MCA communication methods. Therefore, health services, especially nurses, should pay more attention to effective communication with patients and implement this effective communication in nursing care activities.

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