Relationship between Leadership Quality and Service Innovation in Public Organizations: A Conceptual Framework

Abstract

Abstract Indonesia’s public services are constantly being criticized for not proficiently attending to societal needs, despite government rules and guidelines. The regulation on regional innovation specified direction on services in the form of local governance, public support, and/or other inventions by governmental aff airs within jurisdiction. Furthermore, local governments are mandated to deliver maximum satisfaction with allotted incentives by way of rating public service innovations. However, in reality, several complaints continue to emerge, therefore, intense and prompt interventions are required, with strict considerations capable of enhancing public service innovations. Based on these challenges, the authors attempt to elaborate and analyze the leadership quality and the accompanying impact on service innovation, both directly and indirectly through motivation and team performance in public organizations. The purpose of this paper is to provide information on factors with potentials to improve service innovation, particularly in public corporations.

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