Relationship between information access, service quality, costs saving, cultural similarity and supporting service towards medical (dental) tourism patients’ satisfaction

Abstract

Objective: To determine the relationship between information access, service quality, cost savings, cultural similarities and supporting service systems towards dental tourism patient's satisfaction at Hospital X. Material and Method: This study was an observational analytic study with a cross sectional approach.The analysis used in this study was performed using SPSS version 23 and correlation analysis.Results: Service quality had a risk of 3.36 times affecting the level of satisfaction and access to information had a risk of 3.64 times affecting the level of satisfaction, and showed a statistically significant relationship (p <0.05).Conclusion: Research shows a statistically significant relationship between service quality and access to information on the level of patient satisfaction.

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