Enhancing public service through optimized organizational communication: A case study of the REGIDENT system at the South Sulawesi traffic directorate

Abstract

This study examines the impact of the REGIDENT system on interministerial relations and service delivery in the public sector at the South Sulawesi Transport Directorate. While the abstract talks about “cultural dynamics,” this is not discussed in detail in the body of the text to deepen the analysis. In this study, we used qualitative case study methodology, which included the use of semi-structured interviews and document analysis as tools for soliciting information from employees of the organization using the REGIDENT system. The results show that the system has significantly reduced communication flow, efficient transmission of data processing and decision-making, thereby improving the level of operation and customer satisfaction. On the other hand, issues of workers’ resistance to older generations further emphasize the role of culture in the context of the adoption of new technologies. The study concludes that a strong organizational culture plays an important role in successfully implementing new technological changes and calls for integrated approaches to policy implementation that address both the political and cultural dimensions of technology adoption.

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