The role of competence, quality of work life, innovation and citizenship behaviors in Indonesian ministry of transportation employee performance

Abstract

The individual behavior of the state civil apparatus (SCA) is an example of the concept of serving government offices in Indonesia. SCA is the spearhead in service because it is at the forefront and is the standard for serving the community. If SCA provides good service then it can be described in a good office organizational system, conversely if the service is bad then the picture in the office organizational system will be bad as well. There are factors of individual human behavior that are often used as standard benchmarks in analyzing employee performance levels. Purpose. Purpose, thus in terms of this study, aims to determine how much the level of employee performance is influenced by these four factors. Study design. The study was provided by conducting a survey, a sample of 345 respondents was obtained. The data analysis method used statistical analysis of score description, KMO Analysis, Bartlett's Test and hypothesis testing to use regression analysis. Findings. The results of the study stated that the variables competency, quality of work life, innovation behavior and organizational citizenship behavior had a direct and significant impact on employee performance. Research limitations. In its implementation, this research is limited to studying employee behavior from these four factors namely competence, quality of work life, innovation behavior and organizational citizenship behavior, the implications of which will show the impact on employee performance. Originality. A review of the literature reveals that no research has been conducted on the four individual behavioral variables that refer to the performance of employees of the Ministry of Transportation in Indonesia

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