Barriers to implementing TQM in Indonesian manufacturing organizations

Abstract

This study examines the barriers faced by Indonesian manufacturing organizations in the implementation of TQM. Out of a total sample size of 364 selected organizations identified for a multi‐response survey, 78 organizations responded. The analysis identified 11 pertinent factors acting as barriers that are most frequently faced by the local organizations. These are issues related to human resource, management, attitude towards quality, organizational culture, interdepartmental relations, raw materials, machines and equipment, information, method and training. A qualitative comparison with ISO 9001:2000 is made which is believed to be close to the TQM concepts discussed at the end of this article.

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