Port Human Resources Readiness in Facing the Digital Era and Global Trade at Soekarno Hatta Port Makassar

Abstract

The digital era and global trade have significantly changed various sectors, including the port sector. Soekarno-Hatta Port of Makassar, as one of the main ports in Indonesia, began to implement digitalization in ship and goods services, so it faces challenges in facing this change, namely related to the readiness of human resources to face new ways of working in the digital era. This study aims to analyze the relationship between the readiness of port human resources to face the digital era and global trade at Soekarno-Hatta Port, Makassar. The quality of human resources in the port context is crucial for ensuring efficient and effective port operations supporting regional and national economic growth. The research employed quantitative methods, specifically percentage analysis and descriptive statistics. Questionnaires were distributed to 53 respondents, and the results were analyzed using descriptive statistics. The findings indicate a significant relationship between the readiness of port human resources and their ability to face the digital era and global trade at Soekarno-Hatta Port, Makassar. High-quality port human resources with strong digital readiness positively influence the speed and efficiency of services, including loading and unloading activities, mooring/berthing services, and other operational activities related to ships and goods at the port. Therefore, training and skills development in digital-based services are essential. Additionally, strengthening cooperation with industry and educational institutions is necessary to develop relevant competencies and training programs tailored to the needs of the port industry.

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