# Measurement modelling of the perceived service quality of intercity bus terminal
> Abdullah A.

URL kanonis: https://discover.unhas.ac.id/publications/measurement-modelling-of-the-perceived-service-quality-of-intercity-bus-terminal
Jurnal / Konferensi: Matec Web of Conferences
Tahun terbit: 2018
DOI: https://doi.org/10.1051/matecconf/201818110003
ISSN: 2261236X
Citations: 0

## Authors
- Abdullah A.

## Abstract
There is a tendency on decreasing effectiveness on the use of intercity bus as result of relocation, this is indicated from passengers' reluctance for transit in the terminal. This research aims to develop monitoring and service evaluation indicators in intercity bus terminal. This research is to test quality of service factors out of 19 indicators. This research is conducted in Makassar Metro Terminal. The data is collected through survey to 350 passengers. Results of Exploratory factor analysis (EFA) classify the indicators into 5 factors, namely: Terminal Performance, Connectivity, Ease of Transfer, Operator Performance, Reliability service. Confirmatory Factor Analysis (CFA) is used to confirm the formed factors. Results of the CFA show that the Connectivity and Ease of Transfer have quite high factor loading each of which is by 0,93 and 0,9 compared to 3 other factors so that two factors are the priority in improving terminal service performance.

## Keywords
- Terminal (telecommunication)
- Service quality
- Exploratory factor analysis
- Service (business)
- Reliability (semiconductor)
- Relocation
- Transport engineering
- Confirmatory factor analysis
- Transit (satellite)
- Quality (philosophy)
- Public transport
- Computer science
- Engineering
- Business
- Telecommunications
- Marketing
- Epistemology
- Programming language
- Philosophy
- Physics
- Power (physics)
- Quantum mechanics

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Sumber: Discover Unhas — RIMS Universitas Hasanuddin.
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