Influence of knowledge management on increasinservice innovation at Dental Hospital Hasanuddin University 2020

Abstract

Objective: The aim of analyze and improve the service innovation at Hasanuddin University Dental and Oral Hospital through the use of the knowledge management system. Material and Methods: The instrument used in data collection was a questionnaire. There are two variables in this study, namely the independent variable is knowledge generation, knowledge storage, knowledge diffusion, knowledge application and the dependent variable is service innovation. Results: An effect knowledge generation on increasing service innovation (p = 0.000) with an R coefficient value square of 0.392, there was an effect of knowledge storage on increasing service innovation.

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