# Analysis of Total Quality Management (TQM) of vegetable and fruit products at PanenMart Makassar company
> Nurliah

URL kanonis: https://discover.unhas.ac.id/publications/analysis-of-total-quality-management-tqm-of-vegetable-and-fruit-products-at-pane
Jurnal / Konferensi: Iop Conference Series Earth and Environmental Science
Tahun terbit: 2020
DOI: https://doi.org/10.1088/1755-1315/473/1/012046
ISSN: 17551307
Citations: 1

## Authors
- Nurliah

## Abstract
Abstract The purpose of this study is to analyze the application of Total Quality Management (TQM) of vegetable and fruit products in PanenMart Makassar, based on the principles of total quality management (TQM) consisting of customer satisfaction, leadership, increased sustainability, respect for all people and fact based management. Informants were selected purposively, with a total of 11 respondents consisting of: Chief Executive Officer (CEO), Chief Operation Officer (COO) and 9 employees involved in the procurement, sorting, grading, packaging and distribution processes. Data processing using a descriptive analysis method with a Likert Scale. The results of this study indicate that the application of Total Quality Management (TQM) applied by PanenMart Makassar company prioritizes customer satisfaction over other variables.

## Keywords
- Total quality management
- Business
- Officer
- Procurement
- Likert scale
- Customer satisfaction
- Operations management
- Marketing
- Management
- Engineering
- Mathematics
- Geography
- Statistics
- Economics
- Archaeology
- Service (business)

---
Sumber: Discover Unhas — RIMS Universitas Hasanuddin.
Saat mengutip, gunakan DOI bila tersedia atau URL kanonis di atas.