# Analysis of Nursing Service Quality on Patient Loyalty in Patients with Infusions at Labuang Baji Hospital, South Sulawesi
> Mappanganro A.

URL kanonis: https://discover.unhas.ac.id/publications/analysis-of-nursing-service-quality-on-patient-loyalty-in-patients-with-infusion
Jurnal / Konferensi: Pakistan Journal of Life and Social Sciences
Tahun terbit: 2024
DOI: https://doi.org/10.57239/PJLSS-2024-22.1.00394
ISSN: 17274915
Citations: 0

## Authors
- Mappanganro A.

## Abstract
Introduction: Internal hospitals are health service institutions that provide health services related to the healing and preventing diseases in the community.Service quality starts with customer needs and ends with patient loyalty.Method: Cross-sectional comparative research carried out by the hospital.Labuang Baji from January to July 2023.The number of participants was 45 people.Results: The quality of nursing services is based on five elements of patient loyalty, namely Empathy (p=0.002),Reability (p=0.004),Assurance (p=0.004),Tangible (p=0.008) and Responsiveness (p=0.038).Conclusion: The quality of nursing services affects patient loyalty, and empathy has a strong relationship with this patient loyalty.

## Keywords
- Loyalty
- Nursing
- Service quality
- Medicine
- Service (business)
- Quality (philosophy)
- Psychology
- Business
- Marketing
- Epistemology
- Philosophy

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Sumber: Discover Unhas — RIMS Universitas Hasanuddin.
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